Our policy lasts 15 days. If 15 days have gone by since receiving the item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
**DUE TO HYGIENE RESTRICTIONS, SOME WOMEN SWIMWEAR BOTTOMS AND MEN'S BRIEFS CANNOT BE RETURNED OR EXCHANGED**
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Unfortunately clearance items cannot be refunded or exchanged.
We only replace items if the request for exchange is received within 7 days after receiving the item. Send us an email at email@example.com and we will provide you with further instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, send us an email at firstname.lastname@example.org and we will provide you with further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.